Verified Reviews of Towneplace Suites by Marriott Orlando Theme Parks / Lake Buena Vi
Below are the verified reviews from guests that we have booked recently:
"Unsanitary, Charged more, Giving a toilet seat instead of a shower chair."
Overall Score2.0/ 5
First and foremost, the room was not properly cleaned upon arrival. I found hair in the bathtub and did not feel confident using the bedding due to cleanliness concerns. As a result, I had to use towels and even my own sweater to cover the pillows and bedding. As someone who uses a walker, I had difficulty using the bathtub due to the lack of an accessible shower. I was told a shower chair was not available and instead, I was given a portable toilet seat that did not fit safely or properly in the tub. It’s clear this solution had not been tested for usability and it added unnecessary discomfort and risk to my stay. Additionally: •A $90 incidental hold was placed on my card and I have yet to see confirmation of its return. •I booked a room with two beds anticipating additional guests, who ultimately could not attend. I was still charged $6 per person, which feels unfair since the room accommodates four and I stayed alone. •When I inquired about switching to a single queen room, possibly with more appropriate accessibility features, I was told the price would not be adjusted—despite the downgrade in bed type and reduced occupancy. Due to my conference schedule, I was unable to address these concerns in person, but the experience left me extremely frustrated and disappointed. It affected both my comfort and the enjoyment of my trip.
Norma C. (Individual traveler, booked 1 room), from
16-Jul-2025 Verified Review, stayed from Wed Jul 09 to Sat Jul 12 2025 at a $119.97 average nightly rate.
Summary of Verified Reviews
Property Description
Live life uninterrupted at TownePlace Suites Orlando Theme Parks/Lake Buena Vista. Located near the West Entrance of Disney Springs® and just minutes from Walt Disney World® Resort, the ESPN Wide World of Sports Complex, SeaWorld Orlando® and Universal Orlando® Resort, we put endless adventure at your fingertips! Our Walt Disney World Good Neighbor® hotel is just a short drive away from Orlando International Airport, making out-of-town travel a breeze. After a day of family fun, feel at home in spacious extended-stay suites with full-size kitchens, expansive dining bars and separate lounge areas with sleeper sofas and HDTVs. In the morning, wake up to hearty favorites at our complimentary breakfast, then soak up the sun at our resort-style pool! For the kids, we've got a high-tech game room filled with endless entertainment options, and for the adults, delicious poolside dining and drinks from Sagos. Discover where life on the road feels more life than road, at our all-new Lake Buena Vista, FL hotel.
Amenities / Features
Airport & Shuttle Information
Orlando International Airport16 minutes away
Local Shuttle Info: Theme Park Shuttle for all parks. Schedule available upon check in.
Breakfast Information
Complimentary American Breakfast Buffet
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
$15 per day parking fee Waived
Internet / WiFI
Cleaning Policies
We understand that people are thinking about travel differently now. We are too. That’s why we have elevated our exacting standards and rigorous protocols to addressthe unique challenges presented by the current pandemic environment.ENHANCED CLEANINGProtocols for every space of the hotel; especially for high traffic places and high touch surfaces.HAND HYGIENEHand washing requirements for all employees; sanitizer dispensers placed throughout the hotel.MINIMIZING REUSEMinimizing shared used items and appliances; using disposable and single-use items.TRAININGOn-Property Cleanliness Champion; updated training and protocols for all employees with daily reinforcement.PHYSICAL DISTANCINGModified floor plans; reduced seating capacities queuing through floor signage and stanchions.LESS CONTACT, MORE CONNECTIONUtilization of Marriott BonVoy tm app for mobile check in.PERSONAL PROTECTION EQUIPMENTFace coverings required for all employees and appropriate PPE.
About TownePlace Suites by Marriott
- Family-friendly hotel and ideal for extended stays
- Free breakfast serving fresh fruit, muffins, juice, coffee and tea
- Free Wi-Fi throughout the hotel and free coffee in the lobby
- 24-hour In A Pinch Market with popular snacks and beverages
- On-site laundry facilities and business center
- HomeOffice suites perfect for business travelers
- Spacious studios and suites with full-size kitchens
- Paul Mitchell bathroom products
- Fitness center with cardio equipment and free weights
The TownePlace Suites by Marriott highlights above are subject to change without notice.
