Verified Reviews of Holiday Inn Express & Suites West Edmonton Mall Area by IHG
Below are the verified reviews from guests that we have booked recently:
"Staff were very cordial and accommodating"
Overall Score4.0/ 5
Excellent service, very helpful staff.
Wanda W. (Individual traveler, booked 1 room), from
03-Apr-2026 Verified Review, stayed from Sun Mar 29 to Fri Apr 03 2026 at a $179.99 average nightly rate. Response from Management on 07-Apr-2026:
"Great Stay!"
Overall Score5.0/ 5
Staff was amazing!
Susan T. (Individual traveler, booked 1 room), from
18-Jan-2026 Verified Review, stayed from Thu Jan 15 to Sun Jan 18 2026 at a $157.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Holiday Inn Express & Suites West Edmonton Mall Area by IHG
- 4.5 of 5Overall
- 4.5 of 5Amenities
- 4.6 of 5Cleanliness
- 4.5 of 5Comfort
- 4.5 of 5Condition
- 4.6 of 5Service
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Property Description
With a stay at Holiday Inn Express & Suites West Edmonton - Mall Area by IHG in Edmonton (West Edmonton), you'll be a 3-minute drive from West Edmonton Mall and 7 minutes from TELUS World of Science-Edmonton. This hotel is 6.5 mi (10.4 km) from Rogers Place and 6.6 mi (10.6 km) from Alberta Legislature Building.
A complimentary continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Make yourself at home in one of the 137 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Distances are displayed to the nearest 0.1 mile and kilometer.
West Edmonton Mall - 2.9 km / 1.8 mi
Fantasyland - 3.1 km / 1.9 mi
World Waterpark - 3.1 km / 1.9 mi
Starlight Casino - 3.1 km / 1.9 mi
Galaxyland - 3.1 km / 1.9 mi
Ice Palace - 3.3 km / 2.1 mi
Oasis Centre - 3.5 km / 2.2 mi
Professor Wem's Adventure Golf - 3.6 km / 2.2 mi
Misericordia Community Hospital - 4.3 km / 2.6 mi
Lewis Estates Golf Course - 6.2 km / 3.8 mi
Elk Island Golf Course - 6.5 km / 4.1 mi
Terwillegar Park - 6.6 km / 4.1 mi
TELUS World of Science-Edmonton - 6.8 km / 4.2 mi
Royal Museum of Alberta - 7.2 km / 4.5 mi
Sir Wilfrid Laurier Park - 8.1 km / 5 mi
The preferred airport for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG is Edmonton Intl. Airport (YEG) - 40.3 km / 25 mi
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
Don't miss out on the many recreational opportunities, including an indoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Green Sustainability
IHG Green Engage helps us minimize our hotel's impact on the local environment. It's our way of ensuring that our surroundings are preserved for everyone to enjoy.This meanse we measure energy, carbon, water and waste using actual data to provide customized environmental performance bench-marking, taking into account hotel location, brand and outfitting and have managed to reduce our eco footprint by over 25%.
Amenities / Features
Airport & Shuttle Information
Edmonton International Airport (37 kilometers)
Local Shuttle Info: Our team member will be more than happy to assist you in booking the Sky Shuttle.
Breakfast Information
At Holiday Inn Express® hotels, we know more breakfast choices makes for a happier start to the day. That's why we've brought your favorite brands such as Chobani® Greek Yogurt**, Kellogg’s®, and Quaker® to our FREE Express Start™ Breakfast Bar, while keeping your favorite buffet-style classics. Whether you crave a hearty, healthy, protein-packed or on the go breakfast, there's more for you to choose that fits your life. Breakfast bar items will vary daily by hotels and region.
Pet Friendly?
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Service Pets Only
Parking Info
Parking is free with both above and underground heated parking options.
Internet / WiFI
WIFI is Free and is available throughout the building.
Cleaning Policies
Updated Covid 19 – Operational Procedures As we all deal with the ever-changing updates from Government Officials please know that Guest and Team Member safety is our utmost concern during this time. Therefore, the following measure have been put into place. This change in operations will help us handle our processes more efficiently and safely as we all continue to navigate this situation. We appreciate your understanding on this matter. Room Turnover We are taking extra sanitation precautions in our guest room. We are also not renting any room for a minimum 4 days between guests. This allows germs including Covid time to disappear. Common Area SanitizationWe have increased our daily cleaning of high traffic public touchpoints. This means door handles, elevator buttons etc. Common Area Sitting Some common area seating has been removed in our breakfast area to help create further distance between guests.
Contactless check-in is available
Contactless check-out is available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential workers only - NO
About Holiday Inn Express
- Free Express Start Breakfast
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.
