Verified Reviews of Hyatt Union Square New York
Below are the verified reviews from guests that we have booked recently:
"Customer service"
Overall Score5.0/ 5
Housecleaning service was on point. Front desk and porters were very helpful. Breakfast was great. And I enjoyed the gym. Thank you for upgrading our room.
Paul C. (Individual traveler, booked 1 room), from
01-Sep-2026
Verified Review, stayed from Thu Aug 20 to Wed Sep 02 2026 at a $342.13 average nightly rate.
"Over the top"
Overall Score5.0/ 5
Our party needed some extra attention and we received it. Michelle is extraordinary!
Jeri H. (Group coordinator, booked 2 rooms), from
10-Mar-2026
Verified Review, stayed from Sun Mar 08 to Mon Mar 09 2026 at a $203.70 average nightly rate.
"Excellent!"
Overall Score4.0/ 5
I would never stay anywhere else in NYC.
Reynolds J. (Individual traveler, booked 1 room), from
17-Feb-2026
Verified Review, stayed from Fri Feb 13 to Tue Feb 17 2026 at a $74.03 average nightly rate.
"Great Place And Quiet Enough"
Overall Score5.0/ 5
Hyatt Us. Close to food spots and humble area compared to people from Soho and Village who try to walk you off the st cause they work for hedge fund or wanna be rockstars.
Nicholas K. (Individual traveler, booked 1 room), from
24-Oct-2025
Verified Review, stayed from Sat Oct 18 to Mon Oct 20 2025 at a $458.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Hyatt Union Square New York
- 4.3 of 5Overall
- 4.2 of 5Amenities
- 4.5 of 5Cleanliness
- 4.4 of 5Comfort
- 4.3 of 5Condition
- 4.6 of 5Neighborhood
- 4.5 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Hyatt Union Square New York in New York (Manhattan), you'll be within a 5-minute drive of New York University and Empire State Building. This hotel is 1.7 mi (2.7 km) from Grand Central Terminal and 2.1 mi (3.3 km) from Times Square.
Satisfy your appetite for lunch, dinner, or brunch at Bowery Road, a restaurant which specializes in American cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7 AM to 11:30 AM for a fee.
Make yourself at home in one of the 178 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Distances are displayed to the nearest 0.1 mile and kilometer.
5th Avenue - 0.4 km / 0.3 mi
New York University - 0.6 km / 0.4 mi
Washington Square Park - 0.8 km / 0.5 mi
Flatiron Building - 0.9 km / 0.6 mi
Madison Square Park - 1 km / 0.6 mi
Bleecker Street - 1.4 km / 0.9 mi
Chelsea Market - 1.5 km / 1 mi
Chelsea Hotel - 1.7 km / 1 mi
Empire State Building - 1.8 km / 1.1 mi
Hudson River Park - 2 km / 1.2 mi
Herald Square - 2 km / 1.2 mi
The High Line Park - 2 km / 1.2 mi
Manhattan Bridge - 2 km / 1.2 mi
Macy's - 2 km / 1.3 mi
Madison Square Garden - 2.2 km / 1.4 mi
The nearest airports are:
LaGuardia Airport (LGA) - 16.7 km / 10.4 mi
Newark Liberty Intl. Airport (EWR) - 22.4 km / 13.9 mi
John F. Kennedy Intl. Airport (JFK) - 28.5 km / 17.7 mi
Linden, NJ (LDJ) - 34.7 km / 21.6 mi
The preferred airport for Hyatt Union Square New York is LaGuardia Airport (LGA).
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Green Sustainability
Earthview Sustainable Hospitality
SERVING PEOPLE, PLANET AND PROFIT
Hersha Hospitality Management has developed and implemented EarthView®, a unique program dedicated to sustainable hospitality. Driven by our company's entrepreneurial culture and cross-functional teams from our hotels and corporate offices, EarthView delivers environmental and conservation programs that positively impact a hotel operation's bottom line while simultaneously improving the wellbeing of our guests, our employees, our communities and our planet. Through EarthView, we are doing our part to make sustainable hospitality a genuine reality.
Amenities / Features
Airport & Shuttle Information
John F. Kennedy Intl Airport (15 miles), La Guardia Airport (12 miles), Newark Intl Airport (15 miles)
Local Shuttle Info: Not Applicable
Breakfast Information
A la carte Breakfast options are available at our onsite restaurant Bowery Road.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 1
Pet max weight (per pet) in lb is 75
Pet max weight (per pet) in kg is 34
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
Pet Friendly: Guests traveling with pet must sign waiver, agree to one-time pet fee of 150.00 USD and use Pet Door Hanger during stay. For dogs, a Special Pet Amenity will be delivered upon arrival.
Parking Info
Parking is available for $55 per night at a partner garage facility located 3 BLKS from the hotel.
Internet / WiFI
Complimentary WiFi is provided as part of our Destination Fee ($25 per night, plus tax). The fee is waived for all group bookings
Misc Fees / Policies
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 34.43 per accommodation, per night
We have included all charges provided to us by the property.
- Fee for cooked-to-order breakfast: approximately USD 10.00 to 30.00 per person
- Valet parking fee: USD 90 per night
- Pet fee: USD 150 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
We have implemented a number of safety and cleanliness measures, to help make you and your travelers feel safe and secure when staying with us! Please inquire if you are interested in specific details on Hyatt Global Care and Cleanliness program details.
About Hyatt Hotels and Resorts
- Join the Hyatt Gold Passport and get free nights, services, and benefits at any Hyatt worldwide
- Hyatt offers spa and golf vacations, kid friendly and family getaways, a couple's retreat, and even vacation ownership
- With more than 500 properties, Hyatt prides itself on delivering the best in comfort and relaxation
- Guestrooms and suites offer flexibles spaces for guests to rest, feel comfortable and unwind
- Meeting and event space is handled with care and the professionalism deserved
The Hyatt Hotels and Resorts highlights above are subject to change without notice.
