Verified Reviews of Holiday Inn Express Hotel & Suites West I 10 by IHG
Below are the verified reviews from guests that we have booked recently:
"Pleasant and friendly"
Overall Score5.0/ 5
Awesome
Teresa A. (Individual traveler, booked 1 room), from
22-Jun-2026 Verified Review, stayed from Tue May 26 to Wed May 27 2026 at a $136.00 average nightly rate.
"Great!"
Overall Score5.0/ 5
The hotel was great, breakfast wa great and a big variety. All staff were great, helpful and friendly.
Carol Z. (Individual traveler, booked 1 room), from
23-Mar-2026 Verified Review, stayed from Thu Mar 19 to Tue Mar 24 2026 at a $145.67 average nightly rate.
"Two night stay"
Overall Score5.0/ 5
Friendly, helpful staff, clean rooms, great location.
Elizabeth H. (Individual traveler, booked 1 room), from
09-Mar-2026 Verified Review, stayed from Sun Mar 08 to Mon Mar 09 2026 at a $129.01 average nightly rate.
"Wonderful awesome excellent customer service"
Overall Score5.0/ 5
There’s really nothing else I can say about stay here. From customer service to customer care and support. JUST AWESOME! You’re #1 in my opinion. I will always be a customer of yours 🤗.
Sandra K. (Individual traveler, booked 1 room), from
06-Mar-2026 Verified Review, stayed from Thu Mar 05 to Fri Mar 06 2026 at a $165.99 average nightly rate.
"Our stay was clean and quiet"
Overall Score3.0/ 5
Our room was clean. We slept well. The bed was comfortable.
William C. (Individual traveler, booked 1 room), from
01-Feb-2026 Verified Review, stayed from Fri Jan 30 to Sun Feb 01 2026 at a $141.99 average nightly rate.
"Great hotel"
Overall Score5.0/ 5
Good location, close to eating, shopping places, close to fair grounds, very clean, staff was great.
Brian C. (Individual traveler, booked 1 room), from
15-Dec-2025 Verified Review, stayed from Fri Dec 12 to Sat Dec 13 2025 at a $115.99 average nightly rate.
"Nice Hotel"
Overall Score5.0/ 5
Very friendly staff and clean facility. Very convenient to gas, food, etc.
Allen B. (Individual traveler, booked 1 room), from
29-Sep-2025 Verified Review, stayed from Thu Sep 25 to Sat Sep 27 2025 at a $123.99 average nightly rate.
"Comfortable Accommodations"
Overall Score5.0/ 5
Comfy accommodations. Front desk help very helpful even with late check=in. Breakfast lady extremely friendly and determined everyone has a great breakfast experience.
Melody G. (Individual traveler, booked 1 room), from
29-Sep-2025 Verified Review, stayed from Sat Sep 27 to Sun Sep 28 2025 at a $149.00 average nightly rate.
"Nice Stay"
Overall Score4.0/ 5
My stay was short but room clean and breakfast great. Thank you.
Marion R. (Individual traveler, booked 1 room), from
25-Sep-2025 Verified Review, stayed from Mon Sep 22 to Tue Sep 23 2025 at a $127.99 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Holiday Inn Express Hotel & Suites West I 10 by IHG
- 4.3 of 5Overall
- 4.4 of 5Amenities
- 4.5 of 5Location
- 4.4 of 5Cleanliness
- 4.4 of 5Comfort
- 4.3 of 5Condition
- 4.3 of 5Neighborhood
- 4.5 of 5Service
- 3.8 of 5Value
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at Holiday Inn Express Hotel & Suites West I 10 by IHG in Pensacola, you'll be 12.3 mi (19.7 km) from Historic Pensacola Village and 17.3 mi (27.8 km) from Pensacola Lighthouse Museum. This hotel is 17.9 mi (28.7 km) from National Museum of Naval Aviation and 19.8 mi (31.9 km) from Pensacola Beach Gulf Pier.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites West I 10 by IHG. Mingle with other guests at the complimentary reception, held on select days. A complimentary buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Make yourself at home in one of the 64 individually decorated guestrooms, featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and designer toiletries.
Distances are displayed to the nearest 0.1 mile and kilometer.
Five Flags Speedway - 2.8 km / 1.8 mi
Splash City Adventures - 7 km / 4.4 mi
John R.Jones Junior Athletic Complex - 7.6 km / 4.7 mi
DeLuna Lanes Bowling Center - 7.7 km / 4.8 mi
Fast Eddies Fun Center - 9.8 km / 6.1 mi
Marcus Pointe Golf Club - 9.8 km / 6.1 mi
Barnes Shopping Center - 10 km / 6.2 mi
Brent Athletic Park - 10.3 km / 6.4 mi
Brentwood Shopping Center - 10.4 km / 6.4 mi
University Town Plaza - 10.7 km / 6.6 mi
Baptist Medical Group - Nine Mile - 11.1 km / 6.9 mi
University of West Florida - 11.3 km / 7 mi
Perdido River Wildlife Management Area - 11.4 km / 7.1 mi
West Florida Hospital - 11.4 km / 7.1 mi
Osceola Municipal Golf Course - 11.5 km / 7.2 mi
The preferred airport for Holiday Inn Express Hotel & Suites West I 10 by IHG is Pensacola Intl. Airport (PNS) - 15.2 km / 9.4 mi
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Pensacola? This hotel has 650 square feet (60 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access, a television in a common area, and a picnic area.
Green Sustainability
Green Engaged: We are part of a linen program, we use on green approved products and we have installed all LED lighting.
Amenities / Features
Airport & Shuttle Information
Pensacola Regional AirportApprox. 8 miles from hotelNo Shuttle; Approx $25.00 Taxi Fare
Local Shuttle Info: Local shuttle service can be arranged with advance notice.
Breakfast Information
Complimentary hot breakfast buffet. Complete with something for everyone. Eggs, bacon, sausage, biscuit, gravy, pancakes, Cinnabons and a variety of breads and yogurt.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
Service animals only.
Parking Info
Complimentary parking for RV's, boats, trailers and 18 wheeler. Parking lot lit with stadium lights for added security.
Internet / WiFI
Secure complimentary Wi-Fi/internet access in rooms and throughout hotel. 24 hour business center.
Misc Fees / Policies
- Early check-in fee: 50 percent of room rate (subject to availability)
- Late check-out fee: USD 50 (subject to availability)
- Rollaway bed fee: USD 20.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Face masks are currently required by, staff & guest. Face mask and social distancing reminders are placed property wide. All frequently touched hard surfaces in public areas are sanitized several times throughout the day. When able, rooms are left empty for at least 24 hours following guest departures. Then, all hard non porous surfaces are cleaned & sanitized. Touchless Sanitizer stations are placed in public areas. Contactless Check-in at the front desk. Housekeeping During COVID: Once you have checked in, staff does not enter your room for your safety and piece of mind. Guests are welcome to contact the front desk to request fresh towels, linen and room amenities (soap, lotion, shampoo etc.).
Contactless check-out is available
Cashless transactions are available
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential workers only - NO
About Holiday Inn Express
- Free Express Start Breakfast
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.
