Verified Reviews of Holiday Inn Express Hotel & Suites West I 10 An Ihg Hotel
Below are the verified reviews from guests that we have booked recently:
"Great service and location."
Overall Score4.0/ 5
We stayed at the Holiday Inn Express Hotel and Suites for a soccer tournament in Pensacola, FL. The staff is excellent and very friendly. My son accidentally left his wallet, it was turned into the front desk by a hotel employee. When I called the front desk to ask if it had been found in the room, they informed me that it had. They kept it secured and I was able to coordinate with them to have it boxed and ready for pick up by FedEx. (I created a shipping label and emailed it to the Manager, Johanna.She was so helpful and I cannot say enough good things about her and the employees there.) We received the wallet w/in 24 hours with everything still in it. Loved the variety of breakfast foods to choose from and found that the location was ideal and very close to grocery stores and restaurants. We would stay here again.
Tina I. (Individual traveler, booked 1 room), from
06-Aug-2024 Verified Review, stayed from Fri Aug 02 to Sun Aug 04 2024 at a $138.99 average nightly rate.
"Rooms were nice."
Overall Score4.0/ 5
Rooms were nice and both stays were pleasant.
Debbie M. (Individual traveler, booked 1 room), from
03-Aug-2024 Verified Review, stayed from Fri Aug 02 to Sat Aug 03 2024 at a $180.00 average nightly rate.
"Good Hotel"
Overall Score4.0/ 5
The hotel was good.
Debbie M. (Group coordinator, booked 2 rooms), from
28-Jul-2024 Verified Review, stayed from Thu Jul 25 to Fri Jul 26 2024 at a $172.99 average nightly rate.
"Clean, Comfy, Cozy!"
Overall Score5.0/ 5
Very clean, well kept rooms, well lit and comfortable coziness feeling throughout the entire hotel. Friendliest staff that I have found anywhere.
Delano G. (Individual traveler, booked 1 room), from
23-Jul-2024 Verified Review, stayed from Fri Jul 19 to Sat Jul 20 2024 at a $277.99 average nightly rate.
"Very nice and relaxing."
Overall Score5.0/ 5
Very clean and comfortable bed very nice staff.
Carolyn K. (Individual traveler, booked 1 room), from
01-Jan-2024 Verified Review, stayed from Sun Dec 31 to Mon Jan 01 2024 at a $135.99 average nightly rate. Response from Management on 09-Jan-2024:
Summary of Verified Reviews
Customer Reviews of Holiday Inn Express Hotel & Suites West I 10 An Ihg Hotel
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Property has completed a total renovation of rooms, public areas and exterior of building. Entrance to the lobby and the breakfast area lends a very contemporary style. Lots of comfortable seating for eating and relaxing. Convenient charging outlets in rooms and throughout the building. Rooms have been updated with furniture, window treatments, flooring, lighting and new bedding. Rooms are equipped with mini fridge, in-room safe, microwave 42 inch television with over 200 channels and a Keurig coffee station. Other amenities include indoor heated pool, fitness center, complimentary wire and wireless access, 24 hr business center, 650 square foot meeting room, great parking for RV's, boats, trailers and 18 wheeler. Our Complimentary Breakfast has a variety of breakfast items to include pancakes and the recently added Cinnabons. Most importantly you will have a friendly and accommodating staff to assist you during your stay.
Green Sustainability
Green Engaged: We are part of a linen program, we use on green approved products and we have installed all LED lighting.
Amenities / Features
Airport & Shuttle Information
Pensacola Regional AirportApprox. 8 miles from hotelNo Shuttle; Approx $25.00 Taxi Fare
Local Shuttle Info: Local shuttle service can be arranged with advance notice.
Breakfast Information
Complimentary hot breakfast buffet. Complete with something for everyone. Eggs, bacon, sausage, biscuit, gravy, pancakes, Cinnabons and a variety of breads and yogurt.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Complimentary parking for RV's, boats, trailers and 18 wheeler. Parking lot lit with stadium lights for added security.
Internet / WiFI
Secure complimentary Wi-Fi/internet access in rooms and throughout hotel. 24 hour business center.
Cleaning Policies
Face masks are currently required by, staff & guest. Face mask and social distancing reminders are placed property wide. All frequently touched hard surfaces in public areas are sanitized several times throughout the day. When able, rooms are left empty for at least 24 hours following guest departures. Then, all hard non porous surfaces are cleaned & sanitized. Touchless Sanitizer stations are placed in public areas. Contactless Check-in at the front desk. Housekeeping During COVID: Once you have checked in, staff does not enter your room for your safety and piece of mind. Guests are welcome to contact the front desk to request fresh towels, linen and room amenities (soap, lotion, shampoo etc.).
About Holiday Inn Express
- Free Express Start Breakfast
- Have their own 100% Arabica Smart Roast Coffee
- Free high-speed internet service in every room
- eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
- Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.