Verified Reviews of Country Inn & Suites by Radisson St. Augustine Downtown Historic
Below are the verified reviews from guests that we have booked recently:
"Exceptional!"
Overall Score3.0/ 5
This hotel is in a very good location in St Augustine. The staff here has been exceptional!
Geraldine A. (Individual traveler, booked 1 room), from
14-Jan-2025 Verified Review, stayed from Mon Jan 13 to Wed Jan 15 2025 at a $87.99 average nightly rate.
"Fantastic!"
Overall Score4.0/ 5
Great location, clean hotel. Breakfast was delicious and staff great. Thankful for the herbal sleepy time tea in the room. That was definitely a treat before bed and we appreciated it.
Mitzy J. (Individual traveler, booked 1 room), from
07-Dec-2024 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2024 at a $123.25 average nightly rate.
"Disaster visit to Country Inn and Suites."
Overall Score2.0/ 5
I booked a night at the Country Inn and Suites by Radisson in St. Augustine, FL and had an extremely disappointing experience. I suffer from severe allergies and specifically needed a room without carpet. Upon arrival, I asked the receptionist about the room conditions. She confirmed the room had carpet but kindly offered to show me the room before I made a decision. As soon as I saw it, I knew it wouldn’t work for me. The receptionist suggested another nearby hotel that had no carpet and even provided directions. She assured me that my booking would be canceled given my allergy situation. Relieved, I went to the suggested hotel and had a great stay there. However, the next morning, I discovered that Country Inn and Suites had charged me for the night despite never staying there. When I called to explain the situation, they refused to issue a refund, even though their own staff had seen the problem firsthand and had assured me the booking would be canceled. This hotel not only lacks proper customer support but also seems to have no regard for guests with health concerns. Be very cautious when booking here; they might end up charging you regardless of whether they can accommodate your needs. This experience felt like a scam and left me feeling robbed.
Melissa B. (Group coordinator, booked 2 rooms), from
27-Jul-2024 Verified Review, stayed from Sat Jul 13 to Sun Jul 14 2024 at a $151.01 average nightly rate.
"Nice Stay"
Overall Score4.0/ 5
All was good.
Lisa B. (Individual traveler, booked 1 room), from
04-Jul-2024 Verified Review, stayed from Fri Jun 28 to Mon Jul 01 2024 at a $146.32 average nightly rate.
Summary of Verified Reviews
Customer Reviews of Country Inn & Suites by Radisson St. Augustine Downtown Historic
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
This Hotel Ensures Memorable St. Augustine, FL VisitsTop-notch accommodations at the Country Inn & Suites hotel in St. Augustine, FL provide guests with all they need to recharge after a busy day of sightseeing. This hotel near the historic downtown puts guests near the Bridge of Lions, America's Oldest Wooden School House, Castillo de San Marcos Spanish Fort and the Colonial Spanish Quarter. See the sights aboard an Old Town Trolley or take a Sightseeing Trains tour, both offering complimentary pick-up and drop-off at the hotel. When you return, catch your breath while you browse the Web using free high-speed Internet access or unwind at the outdoor pool. Finally, you can kick back in your stylish hotel room for a good night's rest.100% non-smoking facility
Amenities / Features
Airport & Shuttle Information
ST AUGUSTINE ARPT (4 miles), ORLANDO INTL ARPT (100 miles), JACKSONVILLE INTL ARPT (60 miles)
Airport Shuttle?
Sorry,
no airport shuttle available.
Breakfast Information
The breakfast is complimentary. It is a hot breakfast with a rotating menu. Typically eggs, meat, and your basic continental items.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are
not allowed.
Parking Info
Internet / WiFI