Our Hotel Planner Expert Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco
Our expert planners periodically visit and review the hotels we represent in person.
"Luxury Hotel Provides Picture-Perfect Elegance "
Overall Score4.5/ 5
The Palace Hotel is a picture-perfect example of a classic, ornate, regal property complete with high ceilings, crystal chandeliers, and marble details. This is a very specific style, so groups that want lively, trendy, or modern accommodations should not consider booking here. But, for elegant affairs, this hotel is perfect. Their most distinguishing feature is their "Garden Court" - a gorgeous room in the front of the hotel that allows tons of natural light to shine down (through a beautiful glass ceiling) on guests enjoying brunch. This space can also be used for events as it opens to meeting space on either side. The other spaces in the hotel are excellent as well, including a variety of muted boardrooms in private sections of the property. The one disappointment is that I thought the sleeping rooms, while very nice, were not quite as elegant as the rest of the hotel. This is definitely a hotel that features its common areas over its individual rooms. However, this should not be a big deterrent for groups, especially if their main focus is some kind of event rather than where everyone if sleeping. You would be hard pressed to find a setting more lovely than this in the city. Their location is also excellent for business or pleasure, straddling the financial district, Moscone, and Union Square.
Aria T from
31-Oct-2013 Verified Review
Verified Reviews of Palace Hotel, a Luxury Collection Hotel, San Francisco
Below are the verified reviews from guests that we have booked recently:
"Amazing hotel stay with all amenities!"
Overall Score5.0/ 5
Sammy H. (Individual traveler, booked 1 room), from
12-Aug-2025 Verified Review, stayed from Mon Aug 11 to Wed Aug 13 2025 at a $378.99 average nightly rate.
"First time guest from Carmel. Rooms adequate, common rooms pool/fitness outstanding."
Overall Score4.0/ 5
We usually stay at the Four Seasons when visiting SF, but less than thrilled with latest bedroom redo’s (metallic wallpaper) so opted to try the Palace. Service outstanding, better price point and main floor common rooms lovely. We’ll be back. Thank you.
Cristina B. (Individual traveler, booked 1 room), from
25-Jun-2025 Verified Review, stayed from Sat Jun 21 to Sun Jun 22 2025 at a $375.99 average nightly rate.
"Mostly as good as always."
Overall Score4.0/ 5
Room and service all as we have come to expect but surprised that only a buffet on Sunday and a mediocre one at best.
Gregory R. (Individual traveler, booked 1 room), from
26-Mar-2025 Verified Review, stayed from Sat Mar 22 to Sun Mar 23 2025 at a $289.52 average nightly rate.
"Lovely Stay"
Overall Score4.0/ 5
We love staying at the Palace. Everything was so beautiful, all of the Christmas decorations were stunning, it made it particularly nice for my grandsons!
Mary J. (Group coordinator, booked 2 rooms), from
29-Dec-2024 Verified Review, stayed from Thu Dec 26 to Fri Dec 27 2024 at a $283.99 average nightly rate.
"Worth every penny!"
Overall Score5.0/ 5
From the moment you arrive through departure, everyone greets you with a smile and warm hello. The ambience is unparalleled. The luxury is readily apparent from the towels and linens to the sumptuous bedding and exquisite toiletries. The Palace delivers on its promises!
Tina M. (Individual traveler, booked 1 room), from
28-Jul-2024 Verified Review, stayed from Sat Jul 27 to Sun Jul 28 2024 at a $256.68 average nightly rate.
Summary of Verified Reviews
Property Description
Celebrate the perfect union of past and present within this extraordinary luxury hotel in San Francisco's Union Square. From the moment you arrive, our staff will instinctively anticipate your every need and thoughtfully respond to any request. Enjoy an enriching host of features, including our award-winning signature restaurant, MICHAEL MINA, a renewing spa, superb conference and catering facilities, and high-speed Internet access. Experience the rich, colorful history of turn-of-the-century San Francisco - amid contemporary amenities and services -- at The Westin St. Francis. Each of our Union Square accommodations has been transformed and impeccably appointed with new furniture ... including our famous Heavenly Beds®, wall and floor coverings, in-room safes, and state-of-the-art safety upgrades. Select the Historic Main Building, which boasts high-ceilinged guest rooms, crystal chandeliers, and crown molding. Or reserve a room or suite in the Tower - which features a modern design and some accommodations with commanding skyline views- a spectacular convergence of personalized luxury and charm. With the timeless refrain "Meet me at the clock!" echoing throughout its lobby for over 100 years, The Westin St. Francis has long been renowned as a pre-eminent address for business affairs. Discover a rich, colorful monument to turn-of-the-century grace at our downtown San Francisco convention hotel - where conferences and events assume a historic splendor. From small executive sessions in our elegant conference rooms, suites, and parlors to extravagant galas for a 1,500 person reception or 1,100 people seated in our Grand Ballroom, we feature a diverse range of sophisticated venues.
Green Sustainability
Make a Green Choice program. For each eligible night, guests will receive a $5 food and beverage voucher or 250 Starpoints.
Amenities / Features
Airport & Shuttle Information
Nearest airport is SFO, 15 miles or 20 minutes from the Palace Hotel.
Airport Shuttle?
Sorry,
no airport shuttle available.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Yes! Pets are allowed.
Well behaved pets 40 lbs and under are welcome. A $100 non-refundable fee applies. Pets cannot be left in rooms unaccompanied. 
