Verified Reviews of MGM Grand Hotel & Casino
Below are the verified reviews from guests that we have booked recently:
"Worst Bed"
Overall Score3.0/ 5
We requested two double beds when booking the room, but only a king bed was available. The shower was dirty and had a very very strong mildew smell. We tried getting a different room, but was told we would have to pay extra for only a suite being available. The bed was the worst bed, it felt like there was no mattress and we were sleeping on rocks. Very poor experience.
Morgan P. (Individual traveler, booked 1 room), from
16-Mar-2025 Verified Review, stayed from Fri Mar 14 to Sun Mar 16 2025 at a $237.99 average nightly rate.
"Hotel Room"
Overall Score3.0/ 5
Outdated and dirty.
Rich W. (Individual traveler, booked 1 room), from
01-Mar-2025 Verified Review, stayed from Mon Feb 24 to Thu Feb 27 2025 at a $326.66 average nightly rate.
"Hotel is not customer focused."
Overall Score2.0/ 5
Never was introduced to an employee or associate that showed interest in customer service. Once was told 30 minutes to wait for breakfast when half the tables in restaurant were open. Was told they were closed?.
Jimmy N. (Group coordinator, booked 3 rooms), from
24-Feb-2025 Verified Review, stayed from Thu Feb 20 to Mon Feb 24 2025 at a $178.74 average nightly rate.
"Worse than a Red Carpet Inn."
Overall Score1.0/ 5
Took all day to get a technician to fix the heat as well as four calls to the front desk. Not what you would expect for the price. Never again.
Gary G. (Individual traveler, booked 1 room), from
30-Dec-2024 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2024 at a $456.49 average nightly rate.
"Review"
Overall Score3.0/ 5
Hotel was average. Rooms were very clean and comfortable.
Franklin H. (Individual traveler, booked 1 room), from
10-Dec-2024 Verified Review, stayed from Fri Dec 06 to Sun Dec 08 2024 at a $372.21 average nightly rate.
"It’s was an experience I will forever remember."
Overall Score5.0/ 5
An excellent place to stay. Very quiet and clean and I was treated with respect by the staff.
Lamin C. (Individual traveler, booked 1 room), from
04-Dec-2024 Verified Review, stayed from Tue Dec 03 to Thu Dec 05 2024 at a $494.71 average nightly rate.
"The MGM is always enjoyable!"
Overall Score5.0/ 5
Great brief stay..always a good time.
Richard B. (Individual traveler, booked 1 room), from
13-Oct-2024 Verified Review, stayed from Thu Oct 10 to Fri Oct 11 2024 at a $80.99 average nightly rate.
"Great place to stay."
Overall Score5.0/ 5
The hotel was clean and safe. The safe guard of using your key card to reach your designated floor in the elevators is a great safety feature. The room was extremely clean and tidy. There was security walking the establishment regularly. The staff at the front desk and the shops were courteous, pleasant and informative. I would definitely stay at MGM Grand again.
Sara B. (Individual traveler, booked 1 room), from
30-Sep-2024 Verified Review, stayed from Wed Sep 25 to Fri Sep 27 2024 at a $61.28 average nightly rate.
"Great Experience at MGM Grand."
Overall Score5.0/ 5
Hello, I stayed at the MGM Grand for a day Hotel stay and the value that I have gotten a great room and view for the time that I was out there. The value for the price I got this for is amazing!
Johnie S. (Individual traveler, booked 1 room), from
25-Aug-2024 Verified Review, stayed from Thu Aug 22 to Fri Aug 23 2024 at a $37.75 average nightly rate.
"Very good!"
Overall Score4.0/ 5
Very good! Amazing, long walks.
Patricia P. (Individual traveler, booked 1 room), from
04-Aug-2024 Verified Review, stayed from Sun Jul 28 to Fri Aug 02 2024 at a $48.14 average nightly rate.
"Very nice and clean hotel."
Overall Score4.0/ 5
I like the resort, I have stayed here around six times and have never had any problems or issues.
Ruben A. (Individual traveler, booked 1 room), from
08-Jul-2024 Verified Review, stayed from Sun Jul 07 to Tue Jul 09 2024 at a $50.15 average nightly rate.
"Friendly staff, clean rooms, great location."
Overall Score5.0/ 5
Very nice hotel. All the staff were friendly and accommodating. Very clean and quiet. I would stay there again. Nice location on the strip.
Julia A. (Individual traveler, booked 1 room), from
20-Mar-2024 Verified Review, stayed from Sat Mar 16 to Tue Mar 19 2024 at a $59.00 average nightly rate.
Summary of Verified Reviews
Customer Reviews of MGM Grand Hotel & Casino
- 3.9 of 5Overall
- 4.0 of 5Amenities
- 4.1 of 5Cleanliness
- 4.0 of 5Comfort
- 4.0 of 5Condition
- 4.1 of 5Service
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our
content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
With a stay at MGM Grand Hotel & Casino in Las Vegas (Las Vegas Strip), you'll be steps from MGM Grand Garden Arena and 6 minutes by foot from Dolby Live. This casino resort is 0.6 mi (1 km) from T-Mobile Arena and 0.9 mi (1.4 km) from MGM Grand Casino.
Enjoy American cuisine at Craftsteak, one of the resort's 17 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 9 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 1:00 PM for a fee.
Stay in one of 5003 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.
Distances are displayed to the nearest 0.1 mile and kilometer.
MGM Grand Garden Arena - 0.1 km / 0.1 mi
Dolby Live - 0.5 km / 0.3 mi
MGM Grand Casino - 0.7 km / 0.5 mi
ARIA Fine Art Collection - 0.8 km / 0.5 mi
Crystals at City Center - 0.8 km / 0.5 mi
T-Mobile Arena - 0.8 km / 0.5 mi
OYO Hotel and Casino - 0.9 km / 0.5 mi
Casino at Luxor Las Vegas - 0.9 km / 0.6 mi
Excalibur Casino - 0.9 km / 0.6 mi
Casino at Aria - 0.9 km / 0.6 mi
The Cosmopolitan Casino - 1.2 km / 0.7 mi
Miracle Mile Shops - 1.2 km / 0.7 mi
Fountains of Bellagio - 1.3 km / 0.8 mi
Las Vegas Eiffel Tower - 1.3 km / 0.8 mi
Mandalay Bay Casino - 1.4 km / 0.9 mi
The nearest airports are:
Harry Reid Intl. Airport (LAS) - 5.3 km / 3.3 mi
Henderson, NV (HSH-Henderson Executive) - 18.7 km / 11.6 mi
Boulder City, NV (BLD-Boulder City Municipal) - 43.8 km / 27.2 mi
The preferred airport for MGM Grand Hotel & Casino is Harry Reid Intl. Airport (LAS).
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and 70 meeting rooms. Self parking (subject to charges) is available onsite.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Before a night out at the casino, the 3 hot tubs are a perfect way to relax and recharge. Additional features at this resort include concierge services, gift shops/newsstands, and a hair salon.
Green Sustainability
A greener business is a better businessMGM Resorts International is dedicated to helping protect our planet. By integrating a comprehensive environmental responsibility program across our 16 resorts with over 62,000 employees, we are able to reduce our negative impacts on the environment, while continuing to provide our customers with a superior guest experience.We are passionate about greening our resorts, and our approach to environmental responsibility encourages solutions that continuously improve our operations and our products. We believe that a greener business is a better business, that through our actions we can have a positive impact on our visitors, employees, communities and the planet.MGM Green AdvantageOur Commitment to sustainable enterpriseMGM Resorts International’s strategic plan for environmental responsibility is designed to reduce our consumption of the planet’s limited resources. Through our comprehensive sustainability platform, the Green Advantage, we are able to integrate environmentally responsible practices which effectively lower the carbon footprint of our operations, including our resorts, restaurants, retail spaces, meetings and conventions. Since 2010, we have reduced our emissions by over 60,000 metric tons of CO2e. This is the equivalent of taking more than 12,000 cars off the road for a year, according to the EPA. With our properties hosting millions of visitors every year, we recognize our responsibility to positively influence our guests. Through the MGM Resorts Green Advantage, we aim to educate our customers on the vast environmental benefits in which they can share by visiting our properties.
Amenities / Features
Airport & Shuttle Information
McCarran International Airport (LAS) is 5 miles from the MGM Grand.Guests can check in at the MGM Grand airport desk and buy a shuttle voucher for $5 each way or $9.75 roundtrip. This can be charged to a master account if the company would like to pay for them or charged to the individual.Guests traveling with more than two people may find a taxi ride cheaper. Taxis usually run about $15 one way. For large parties, we can provide contact information for local companies that provide transportation.
Local Shuttle Info: Shuttles are approximately $9 per person one way.
Breakfast Information
Dining options on property
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Maximum number of pets per room 2
Pet max weight (per pet) in lb is 100
Pet max weight (per pet) in kg is 45
Service animals are allowed
Service animals are exempt from fees/restrictions
Only dogs are allowed
Pets allowed
No pets allowed unless certified service animal
Parking Info
$8.00 per day per vehicle for self parking$13.00 per day per vehicle for valet
Internet / WiFI
Standard Wi-Fi included in the resort fee.
Misc Fees / Policies
- Fee for cooked-to-order breakfast: approximately USD 19 to 35 for adults, and USD 13 to 20 for children
- Covered self parking fee: USD 20.00 per day (in/out privileges)
- Covered valet parking fee: USD 40.00 per day (in/out privileges)
- Pet fee: USD 150.00 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: USD 100.00 per accommodation, per day
- Resort fee: USD 56.69 per accommodation, per night
The resort fee includes:
- Additional inclusions
- Fitness center access
- Internet access
- Phone calls
We have included all charges provided to us by the property.
- The seasonal pool will be open from March to October.
- Pool access available from 9:00 AM to 5:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Cleaning Policies
Contactless check-in is available
Contactless check-out is available
Essential workers only - NO
About MGM Resorts International
- Resorts/casinos and residential living properties with first-class accomodations, dining, entertainment, and meeting facilities
- M life is MGM's free rewards program for every dollar spent in hotel stays, casino slots, table games, and much more
- One can redeem points towards hotel accommodations, dining, entertainment, etc
- Based on location, MGM amenties include the best in spa and fitness services, get pampered at the exclusive Christophe Salon, book at the lovely wedding chapel, play golf in a beatuful destination, take a tip in aluxury pool complete with cabanas and a personalized service, and enjoy an in-room menu fit for any special day
The MGM Resorts International highlights above are subject to change without notice.