Holiday Inn Express & Suites Naples Downtown - 5th Avenue by IHG
The hotel offers a variety of amenities including a pool, gym, complimentary breakfast, and an electric car charging station.
Excellent service. Hotel was very clean. Staff very friendly.
Customer Service Department Holiday Inn Express Headquarters Re: Naples, 5th Ave facility Dear Holiday Inn Express Management, I am writing to express my deep dissatisfaction with the handling of my recent reservation at your Holiday Inn Express location in Naples, Florida. My itinerary number was #H9878903. I requested a cancellation of my booking approximately 10 20 minutes after making the reservation. Despite my immediate request, I was informed that my cancellation could not be processed, as the associate could not locate my confirmation number in the system. This was particularly frustrating given that my card had already been charged for the booking, which I pointed out in multiple emails to your team. I was further disappointed when Irene Penaco, a Hotel Reservation Support representative, responded by stating that the ability to refund my reservation "is based on the hotel's discretion." This situation dragged on for over a week, causing undue stress, inconvenience and a financial loss of $474, all while I did not stay at your hotel. As a loyal Holiday Inn Express member for many years, this experience has severely undermined my confidence in your brand and customer service. The lack of urgency, clear communication and an apparent unwillingness to address my reasonable request has left me frustrated and disheartened. The process of resolving this issue was unnecessarily prolonged and I feel that my loyalty as a member has been disregarded. Given the circumstances, I respectfully request a full refund of the $474 charge. This situation has not only resulted in an unnecessary financial burden but has also strained my trust in the customer service that Holiday Inn Express provides to its long standing members. I sincerely hope this matter can be resolved quickly and that steps will be taken to improve the service offered to guests in the future. I look forward to your prompt response and resolution of this issue. Sincerely, Holiday Inn Express Member.
Very pleasant employees. Clean rooms. Great breakfast.
Always my choice in Naples. Professional and people friendly staff.
Absolutely! We are very eco-friendly at the Holiday Inn Express & Suites Naples Downtown 5th Avenue! All paper products used are of the highest recyclable content possible. We also encourage guests to take advantage of e-folios, as opposed to printed copies, when convenient. We turn our air conditioning units up and the lights off when rooms are unoccupied, to conserve our natural resources. We encourage guests to use the "reuse" program with linen and towels, at their convenience. All chemicals are natural, and we recycle all materials possible!
COMPLIMENTARY hot breakfast that includes pancakes, hard boil eggs, fresh fruits, yogurts, bagels, hot and cold cereal and pastries and More!
Complimentary self-parking available.
Complimentary wireless internet access in all guest room and throughout the entire hotel.
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential workers only - NO
Free Express Start Breakfast
Have their own 100% Arabica Smart Roast Coffee
Free high-speed internet service in every room
eHost Online Concierge Service where guests can learn about hotel amenities, major airlines nearby, up-to-date local weather and even car rental services
Perfect for the business traveler on the go, Holiday Inn Express offers 24/7 hours & photocopy services
The Holiday Inn Express highlights above are subject to change without notice.
- Naples Beach Coast - 1.1 mi
- 5th Ave Shopping & Restaurants - 1.5 mi
- Naples Municipal Airport (APF) - 1.7 mi
- Collier County Museum - 2.1 mi
- 3rd St. Shopping and Restaurants - 2.1 mi
- Palm Cottage - 2.3 mi
- Naples Pier - 2.5 mi
- Conservancy of Southwest Florida - 3 mi
- Naples Zoo at Caribbean Gardens - 3.2 mi
- Naples Beach Hotel and Golf Club - 3.2 mi
- North Collier Regional Park - 3.3 mi
- Carribbean Gardens - 3.4 mi
- Botanical Gardens - 3.6 mi
- Freedom Park - 3.8 mi
- Venetian Village - 6.9 mi
- Clam Pass Recreation Area - 8.5 mi
- Artis-Naples - 8.9 mi
- Naples Museum of Art - 8.9 mi
- Veterans Community Park - 14.2 mi
- Delnor Wiggins Pass State Park - 16.6 mi
- Barefoot Park - 18.5 mi
- Aviary and Zoo of Naples - 18.8 mi
- Naples Fort Myers Greyhound Track - 21.3 mi
- Marco Island Trolley Tours - 21.3 mi
- Marco Town Center Mall - 21.3 mi
- Tigertail Beach and County Park - 21.5 mi
- Bonita Beach Park - 22.1 mi
- Gallery At Marco Lake - 22.2 mi
- Collier Seminole State Park - 24 mi
- Mackle Park - 24.3 mi
- Collier County Fairgrounds - 27.5 mi
- Corkscrew Swamp Sanctuary - 31.7 mi
- Bird Gardens - 32.2 mi
- Estero Bay/Ft Myers - 33.2 mi
- Hertz Arena - 33.5 mi
- Florida Gulf Coast University - FGCU - 36.1 mi
- Fort Myers Beach - 38.8 mi
- Key West Express - 38.8 mi
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Excellent service. Hotel was very clean. Staff very friendly.
Customer Service Department Holiday Inn Express Headquarters Re: Naples, 5th Ave facility Dear Holiday Inn Express Management, I am writing to express my deep dissatisfaction with the handling of my recent reservation at your Holiday Inn Express location in Naples, Florida. My itinerary number was #H9878903. I requested a cancellation of my booking approximately 10 20 minutes after making the reservation. Despite my immediate request, I was informed that my cancellation could not be processed, as the associate could not locate my confirmation number in the system. This was particularly frustrating given that my card had already been charged for the booking, which I pointed out in multiple emails to your team. I was further disappointed when Irene Penaco, a Hotel Reservation Support representative, responded by stating that the ability to refund my reservation "is based on the hotel's discretion." This situation dragged on for over a week, causing undue stress, inconvenience and a financial loss of $474, all while I did not stay at your hotel. As a loyal Holiday Inn Express member for many years, this experience has severely undermined my confidence in your brand and customer service. The lack of urgency, clear communication and an apparent unwillingness to address my reasonable request has left me frustrated and disheartened. The process of resolving this issue was unnecessarily prolonged and I feel that my loyalty as a member has been disregarded. Given the circumstances, I respectfully request a full refund of the $474 charge. This situation has not only resulted in an unnecessary financial burden but has also strained my trust in the customer service that Holiday Inn Express provides to its long standing members. I sincerely hope this matter can be resolved quickly and that steps will be taken to improve the service offered to guests in the future. I look forward to your prompt response and resolution of this issue. Sincerely, Holiday Inn Express Member.
Very pleasant employees. Clean rooms. Great breakfast.
Always my choice in Naples. Professional and people friendly staff.
Very clean and nice facility and friendly staff.
Very comfy! Nice and relaxing!
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The hotel offers a variety of amenities including a pool, gym, complimentary breakfast, and an electric car charging station.
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We are sorry, but the requested room type has just sold out since your original search. It is rare that this happens, but it is possible if a certain room type is sold out or if the rate changes from the time you search to the time you attempt to book the reservation.
Please select another room type from the options below.
We are sorry, but the requested room type has just sold out since your original search. It is rare that this happens, but it is possible if a certain room type is sold out or if the rate changes from the time you search to the time you attempt to book the reservation.
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